Returns & Exchanges
At Mountain Equipment, we want you to be fully satisfied with your gear, which is why we offer a 30-day return policy on all unworn apparel and equipment. Simply ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Gear
Place the items securely in their original shipping box and include the printed return slip provided by the portal.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing